FAQ

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We use only premium hemp farmed organically in Colorado, U.S.A. We want nothing but the best, so we made sure that not only was our hemp of the highest quality, but also any other ingredients like essential oils and carrier oils. We’re mindful about our formulations from start to finish!

At Fab CBD we use solvent-free CO2 extraction. In other words, it uses CO2 like from the air we breathe to extract the beneficial molecules. We work directly with the farm and the manufacturers to ensure the highest quality products and the most efficient process from seed to sale.  With Fab CBD you can trust that you are getting exactly what you want and need, and according the highest of standards.

Take caution when using any kind of CBD product. THC screening can be inaccurate sometimes. CBD can also metabolize in such a way that presents a false positive during lab testing. For these reasons, take any and all CBD products at your own risk.

Our products have a 12 month shelf life! Everything is made to order so nothing sits on the shelf for longer than a month or so before getting to you!

To maintain ultimate integrity of your premium CBD products, it’s best to keep them away from intense sunshine, heat, or cold. Store in a cool, dry place and you’re good to go!

There’s a few ways you can chat with us! 

Email: [email protected]

Live Chat on our website

Give us a call: 855-505-7908

Give us a call! We are available 10am – 6pm Central Time

Great news! We are a small customer service team. We’ve recruited the best of the best who love speaking with customers every day. We love answering any questions you have, solving any sticky situations that come up and we’re super fast too! We get back to everyone within 24-48 hours.

We have a couple great options! We offer free standard shipping for orders over $99. Otherwise, our standard shipping is $5.99. We also offer FedEx Ground as an expedited option for $9.97

Shipping typically takes 3-7 business days to arrive. However, since COVID-19 we are seeing some longer delivery times in certain areas or during busier times of the year. Shipping may take up to 10 business days. If for any reason your order doesn’t arrive in that timeframe please email [email protected] and we’ll be happy to help!

As soon as your order ships we’ll email you with a tracking number so you can keep an eye out! Tracking will either be from USPS or FedEx.

Our shipping warehouse works around the clock to get orders out the door as fast as possible! Orders typically ship within 24-48 hours. If you need to make a change to your address after an order has been submitted please email [email protected]. We will do our very best to catch your order before it ships!

You can click the link here to access your account: https://fabcbd.com/my-account

Orders typically only show in your account if you are logged in at the time you placed the order. Easy fix! Send our team an email at [email protected] and we can get you any information you need. We’ll also be happy to credit your rewards points for you!

On the login screen just click the “forgot password” link. This will send you an email to reset your password.

Our rewards program has become a customer favorite! You’ll earn points for every dollar spent and a few other fun things too. Those points can then be redeemed for discount codes on future purchases.

Check out our Rewards page to see all the ways to earn fabcbd..com/rewards

When logged in a ribbon icon will appear in the top right corner of the screen. Click the ribbon and a pop up will appear. This pop up contains all the ways to earn and redeem points! If you have points to redeem you’ll see a “Redeem.” After clicking that you’ll be given a discount code to use on the checkout page.

Good news! Think of redeeming points like paying for a discount code with points, now you have that code to use on a future order with us. The codes are saved in your rewards pop up so you always have them. If you would like us to reverse your point redemption we can do that too. Please email [email protected] and they can help.

When logged in your points will show in a green circle in the top right corner of the screen. Click the circle and a pop up will appear. This pop up contains all the ways to earn and redeem points! About halfway down is the information on referring a friend. You can plug their email address in and we’ll do the rest! Or send them your unique referral link.

Can I use my points during a sale?

We love giving discount codes to our customers! We do only allow one discount code to be used at a time. The rewards program is a great way to earn extra discounts to use when we aren’t running a sale.

We use only premium hemp farmed organically in Colorado, U.S.A. We want nothing but the best, so we made sure that not only was our hemp of the highest quality, but also any other ingredients like essential oils and carrier oils. We’re mindful about our formulations from start to finish!

At Fab CBD we use solvent-free CO2 extraction. In other words, it uses CO2 like from the air we breathe to extract the beneficial molecules. We work directly with the farm and the manufacturers to ensure the highest quality products and the most efficient process from seed to sale.  With Fab CBD you can trust that you are getting exactly what you want and need, and according the highest of standards.

Take caution when using any kind of CBD product. THC screening can be inaccurate sometimes. CBD can also metabolize in such a way that presents a false positive during lab testing. For these reasons, take any and all CBD products at your own risk.

Our products have a 12 month shelf life! Everything is made to order so nothing sits on the shelf for longer than a month or so before getting to you!

To maintain ultimate integrity of your premium CBD products, it’s best to keep them away from intense sunshine, heat, or cold. Store in a cool, dry place and you’re good to go!

There’s a few ways you can chat with us! 

Email: [email protected]

Live Chat on our website

Give us a call: 855-505-7908

Give us a call! We are available 10am – 6pm Central Time

Great news! We are a small customer service team. We’ve recruited the best of the best who love speaking with customers every day. We love answering any questions you have, solving any sticky situations that come up and we’re super fast too! We get back to everyone within 24-48 hours.

We have a couple great options! We offer free standard shipping for orders over $99. Otherwise, our standard shipping is $5.99. We also offer FedEx Ground as an expedited option for $9.97

Shipping typically takes 3-7 business days to arrive. However, since COVID-19 we are seeing some longer delivery times in certain areas or during busier times of the year. Shipping may take up to 10 business days. If for any reason your order doesn’t arrive in that timeframe please email [email protected] and we’ll be happy to help!

As soon as your order ships we’ll email you with a tracking number so you can keep an eye out! Tracking will either be from USPS or FedEx.

Our shipping warehouse works around the clock to get orders out the door as fast as possible! Orders typically ship within 24-48 hours. If you need to make a change to your address after an order has been submitted please email [email protected]. We will do our very best to catch your order before it ships!

You can click the link here to access your account: https://fabcbd.com/my-account

Orders typically only show in your account if you are logged in at the time you placed the order. Easy fix! Send our team an email at [email protected] and we can get you any information you need. We’ll also be happy to credit your rewards points for you!

On the login screen just click the “forgot password” link. This will send you an email to reset your password.

Our rewards program has become a customer favorite! You’ll earn points for every dollar spent and a few other fun things too. Those points can then be redeemed for discount codes on future purchases.

Check out our Rewards page to see all the ways to earn fabcbd..com/rewards

When logged in a ribbon icon will appear in the top right corner of the screen. Click the ribbon and a pop up will appear. This pop up contains all the ways to earn and redeem points! If you have points to redeem you’ll see a “Redeem.” After clicking that you’ll be given a discount code to use on the checkout page.

Good news! Think of redeeming points like paying for a discount code with points, now you have that code to use on a future order with us. The codes are saved in your rewards pop up so you always have them. If you would like us to reverse your point redemption we can do that too. Please email [email protected] and they can help.

When logged in your points will show in a green circle in the top right corner of the screen. Click the circle and a pop up will appear. This pop up contains all the ways to earn and redeem points! About halfway down is the information on referring a friend. You can plug their email address in and we’ll do the rest! Or send them your unique referral link.

Can I use my points during a sale?

We love giving discount codes to our customers! We do only allow one discount code to be used at a time. The rewards program is a great way to earn extra discounts to use when we aren’t running a sale.

We use only premium hemp farmed organically in Colorado, U.S.A. We want nothing but the best, so we made sure that not only was our hemp of the highest quality, but also any other ingredients like essential oils and carrier oils. We’re mindful about our formulations from start to finish!

At Fab CBD we use solvent-free CO2 extraction. In other words, it uses CO2 like from the air we breathe to extract the beneficial molecules. We work directly with the farm and the manufacturers to ensure the highest quality products and the most efficient process from seed to sale.  With Fab CBD you can trust that you are getting exactly what you want and need, and according the highest of standards.

Take caution when using any kind of CBD product. THC screening can be inaccurate sometimes. CBD can also metabolize in such a way that presents a false positive during lab testing. For these reasons, take any and all CBD products at your own risk.

Our products have a 12 month shelf life! Everything is made to order so nothing sits on the shelf for longer than a month or so before getting to you!

To maintain ultimate integrity of your premium CBD products, it’s best to keep them away from intense sunshine, heat, or cold. Store in a cool, dry place and you’re good to go!

There’s a few ways you can chat with us! 

Email: [email protected]

Live Chat on our website

Give us a call: 855-505-7908

Give us a call! We are available 10am – 6pm Central Time

Great news! We are a small customer service team. We’ve recruited the best of the best who love speaking with customers every day. We love answering any questions you have, solving any sticky situations that come up and we’re super fast too! We get back to everyone within 24-48 hours.

We have a couple great options! We offer free standard shipping for orders over $99. Otherwise, our standard shipping is $5.99. We also offer FedEx Ground as an expedited option for $9.97

Shipping typically takes 3-7 business days to arrive. However, since COVID-19 we are seeing some longer delivery times in certain areas or during busier times of the year. Shipping may take up to 10 business days. If for any reason your order doesn’t arrive in that timeframe please email [email protected] and we’ll be happy to help!

As soon as your order ships we’ll email you with a tracking number so you can keep an eye out! Tracking will either be from USPS or FedEx.

Our shipping warehouse works around the clock to get orders out the door as fast as possible! Orders typically ship within 24-48 hours. If you need to make a change to your address after an order has been submitted please email [email protected]. We will do our very best to catch your order before it ships!

You can click the link here to access your account: https://fabcbd.com/my-account

Orders typically only show in your account if you are logged in at the time you placed the order. Easy fix! Send our team an email at [email protected] and we can get you any information you need. We’ll also be happy to credit your rewards points for you!

On the login screen just click the “forgot password” link. This will send you an email to reset your password.

Our rewards program has become a customer favorite! You’ll earn points for every dollar spent and a few other fun things too. Those points can then be redeemed for discount codes on future purchases.

Check out our Rewards page to see all the ways to earn fabcbd..com/rewards

When logged in a ribbon icon will appear in the top right corner of the screen. Click the ribbon and a pop up will appear. This pop up contains all the ways to earn and redeem points! If you have points to redeem you’ll see a “Redeem.” After clicking that you’ll be given a discount code to use on the checkout page.

Good news! Think of redeeming points like paying for a discount code with points, now you have that code to use on a future order with us. The codes are saved in your rewards pop up so you always have them. If you would like us to reverse your point redemption we can do that too. Please email [email protected] and they can help.

When logged in your points will show in a green circle in the top right corner of the screen. Click the circle and a pop up will appear. This pop up contains all the ways to earn and redeem points! About halfway down is the information on referring a friend. You can plug their email address in and we’ll do the rest! Or send them your unique referral link.

Can I use my points during a sale?

We love giving discount codes to our customers! We do only allow one discount code to be used at a time. The rewards program is a great way to earn extra discounts to use when we aren’t running a sale.